News

Welcome to your new home, now pay up

UNHAPPY HOUSEWARMING: Alex is not happy about receiving an electricity bill that is not his.
UNHAPPY HOUSEWARMING: Alex is not happy about receiving an electricity bill that is not his. Vicki Wood

CABOOLTURE housemates Alex and Dawn received an unexpected notification when they moved into their new rental home almost a month ago.

A reminder notice for a $162 bill from Energy Australia, addressed to 'the occupants', was sent to their Caboolture South address and stated that payment was due by April 28 "to avoid recovery action being implemented".

"We believed it was an out and out scam," Dawn said of their initial reaction to reading the bill, which arrived when they moved in on April 17.

"It's virtually saying pay this, and it's not even addressed to us."

The housemates were particularly unhappy and grew concerned when they received another Energy Australia letter regarding their requirement to pay, and which they described as "threatening", at the beginning of this month.

Dawn called Energy Australia and once the company confirmed that the $162 bill was genuine, she said the operator then "wasn't quite sure how to answer" her questions.

"She got very evasive and said we could take it to the real estate," Dawn said.

"It should be going to whoever was here before."

Dawn and Alex said the house had been vacant for three months before they moved in, and felt as though Energy Australia was waiting for occupants to take care of the unpaid bill.

 

Credit rating concern

They also expressed concern that someone in a similar situation, who would not be able to afford such a bill, might do so to avoid worry about getting a bad credit rating.

"If someone hasn't got the right faculties, or are impaired, young or elderly and they get this letter... it's not right," Alex said.

An Energy Australia spokeswoman said that as they were the retailer previously responsible for the premises, they were required to bill the site until they're contacted by the new retailer.

"Transferring premises from one retailer to another can take a number of months," the spokeswoman said.

"We were contacted by the new retailer last month and this premises has now been transferred.

"If we do not have the new tenant's details, we will issue a letter addressed 'to the occupant'.

"A new tenant is not responsible for energy used by the previous tenant - they are only liable for the energy consumed from the date their lease begins."

Energy Australia contacted Dawn, who said she was now satisfied and they would not have to pay, about the matter on Friday.

Dawn said she also made suggestions to the company about making their paperwork easier to understand.

Topics:  bills electricity energy australia


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Burpengary girl, 12, reported missing

MISSING GIRL: Police are asking the community to keep a lookout for this girl, missing from Burpengary.

Police are calling on the public to help find a missing 12-year-old

James nominated for Newcombe medal

BIG HONOUR: Burpengary's Mitchell James was nominated for a Newcombe Medal alongside a star-studded line-up.

James nominated for Newcombe medal

People with disabilities get tax cut

GOOD MOVE: Caboolture Disability Support Network founder Matt McCracken has welcomed the Fair Rent Policy.

People with disabilities get tax cut

Local Partners

Media boss says readers will be the winners in News Corp deal

UPDATE: THE path has been cleared for the sale of Australian Regional Media – owner of this masthead title – to News Corp.

Man builds playground entirely out of packing tape

Artist Eric Lennartson is in the process of completing his huge tape sculpture at the Ipswich Art Gallery.

VIDEO:And here's where you can play on it.

Countdown to Woodford Folk Festival begins

ECONOMIC BOON: Woodford Folk Festival is celebrating its 30th anniversary this year.  Photo Contributed

The first larger-than-life inhabitants have stepped into Woodfordia

'I need to do what I can': 65km walk for cancer patient

Karlee Robinson is walking from Caloundra to Noosa for her cousin Aaron Parker, who has terminal brain cancer.

What do you do when someone you love has terminal brain cancer?

Brad Pitt bids to keep custody battle private

Brad Pitt will go to court to keep his custody battle private

Sia has split from her husband

Sia has split from her husband Erik Anders Lang.

Amy Schumer thanks Barbie trolls for hateful comments

Amy Schumer is in the lead role for the new Barbie movie

Shannen Doherty's husband is suing for destroyed sex life

Shannen Doherty's husband is suing her former manager

Azealia Banks' battery case against Russell Crowe dropped

Russell Crowe will not be charged with battery

Mel Gibson named Best Director at AACTA Awards

Mel Gibson poses in the media room after winning the AACTA Award for Best Direction for Hacksaw Ridge.

HIS wartime drama Hacksaw Ridge sweeps 6th annual awards in Sydney.

Ipswich City Properties asset portfolio retains its value

Ipswich City Council Administration Building, South Street, Ipswich. Photo: Claudia Baxter / The Queensland Times

New website launched by Ipswich City Council

INSIDE STORY: The highlights of your $150 million CBD

GRAND PLAN: The highlights of the Ipswich CBD redevelopment and where they will be located.

Work on city heart's radical transformation to begin next year

VOTE IN OUR POLL: Sand mine opponents face serious dilemma

Public meeting for the proposed sand mine at Maroochydore last week.

Coast MP calls on Minister to stop KRA proposal with stroke of a pen

Developer's grand new multi-million dollar estate

NEW ESTATE: This is the only plan revealed by the property developer's new Billabongs Estate in Agnes Water.

DEVELOPER given the go ahead for a massive estate with 149 homes.

Couple's desperate $550K price drop to sell Gladstone home

Brian Headley and Kirstene Staib are selling their Kin Kora mansion for $750,000.

TELL tale sign of Gladstone's property market.

Ready to SELL your property?

Post Your Ad Here!