Opinion

Quality at affordable prices

HERE TO HELP: Highgrove Bathrooms manager Tim Spray in the store in North Ipswich.
HERE TO HELP: Highgrove Bathrooms manager Tim Spray in the store in North Ipswich. Rob Williams

HIGHGROVE Bathrooms is expanding across Australia, offering a quality product at an affordable price. It is good news for renovators and new home owners alike. They have an extensive range of products and Ipswich is home to one of the six stores owned by Nicholas Crosland.

"Lindsay Sinclair started the business up in 2006 on the Gold Coast and it has built from there. There are five owners all up and we are a genuine, Australian- owned business. We use the slogan 'designer products at wholesale prices', so we really rely on high turnover with small mark-ups to operate the business," said Mr Crosland, the owner/manager.

Highgrove Bathrooms sells everything you can see in a bathroom or toilet plus a range of other products, literally selling the kitchen sink. "We have a five-year warranty on our products and are usually around the quarter of the price of similar products, where people are paying for a brand name," he said.

The company carries out extensive research into its product range to ensure the quality. They all meet Australian standards including the Water Efficiency Labelling and Standards scheme (WELS) rating.

In 2005, the Australian government introduced WELS. All products that use water are tested under laboratory conditions to ensure water efficiency. It is similar to the scale used for energy consumption using a one to six star system. It is aimed at reducing unnecessary water usage. A standard shower head uses between 15-25 litres per minute of water, while a 3-star shower head use 6-9 litres per minute.

"In every store we have around 10 local plumbers that we can recommend and staff will help you plan your bathroom, they are all trained to do that," he said.

In every store we have around 10 local plumbers that we can recommend and staff will help you plan your bathroom, they are all trained to do that.

If you are requiring assistance in designing your new bathroom, the staff can assist in every aspect of the bathroom or toilet fit-out.

Ipswich store manager Tim Spray or assistant Mark will help out. They have experience to help customers make the right choice. Bathrooms are becoming interesting spaces in the home, and of course a well-used facility.

Highgrove Bathrooms have basins, bathroom fan heat lights, baths and spas, showers, tapware, toilets, vanities and waste even heated towel ladders and laundry cabinets. The range goes from colonial-style bathroom vanities and claw foot baths to the latest, ultra-modern designer tapware and frameless shower screens.

"We get a lot of interest in outside sinks and taps, we have a good range." While in the outdoors, the pool fencing looks great and is competitive in terms of other possible, compliant products.

"The glass is easy to care for, we actually sell a product that means nothing can stick to the glass," he said. The frameless balustrade opens up an outdoor area.

The Ipswich store of Highgrove Bathrooms was located opposite Coles in Ipswich Central until the devastating 2011 flood.

"We took a massive loss, there was no insurance payout and I did not want to go into a flood area again. I looked around and found this location, so we opened again in November 2012," Mr Crosland said.

We took a massive loss, there was no insurance payout and I did not want to go into a flood area again. I looked around and found this location, so we opened again in November 2012.

Mr Crosland grew up under the watchful eye of his carpenter father. He spent school holidays helping out, so the industry is in his blood.

"I was only 19 when I opened my first store. I had worked for Lindsay Sinclair while I was studying construction management."

He was to go into business with his father until his untimely death just a short time prior to this decision.

"It has been a lot of hard work, I used to work seven days a week, I got to know the business and what people want," he said.

Every product they sell is imported by Highgrove Bathrooms.

The list of testimonials speaks volumes to the service and commitment that the company puts into ensuring the customer gets a quality product at an affordable price.

Today Nicholas keeps a "hands on" approach to his outlets.

The Ipswich store is located at unit 2, 2 Pine St, North Ipswich (near Riverlink).

Telephone 3282 7097 or send an email to ipswich@highgrovebathrooms.com.au.

Check out the range and an online catalogue at highgrovebathrooms.com.

They are open 9am to 5pm Monday to Friday, 9am to 4 pm Saturday and closed Sunday.

There are some ongoing specials for the re-opening of the store and it is worth a visit.

Topics:  ashley jones better business opinion


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