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Melbourne Airport has lowest service quality: ACCC

Melbourne Airport is investing $484 million on the construction of a new passenger terminal.
Melbourne Airport is investing $484 million on the construction of a new passenger terminal. AAP

MELBOURNE Airport makes the highest profit from parking but has the equal lowest consumer satisfaction level,  Australia's competition watchdog has found.

The Australian Competition and Consumer Commission report examining airports in Brisbane, Sydney, Melbourne and Perth, found Melbourne's rating was satisfactory, which was equal lowest with Sydney.

"I think the disappointment there is we've seen quite a large increase in the revenue per passenger that the airports make and yet service levels over time, have been going backwards," ACCC chairman Rod Sims said.

"I think we'd like to see all airlines with a good rating."

Airports in Brisbane and Perth were rated good for their quality of service.

ABC

Topics:  accc airports aviation business melbourne


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